Terms and policies
These terms apply to every Boom Balloon booking, full service and Grab & Go. When you book, you sign an agreement that uses these same terms. Version of October 1, 2026.
At a glance
Booking and payment
1. Who we are and when these terms apply
Boom Balloon Los Angeles is a business owned by Batel Benhamo, doing business as Boom Balloon Los Angeles ("Boom Balloon", "we", "us"). "You" means the person who books with us and signs the agreement.
These terms apply to every booking, for full service and for Grab & Go. Your signed agreement lists your event details, items, price and deposit. If your agreement and these terms ever differ, your agreement wins for those details.
2. Quotes and booking
A quote is valid for 7 days. Your date is held only once we receive your deposit. After that, your price is locked, even if our prices change later.
You must be 18 or older to book. The person who signs is responsible for the whole booking, even if someone else pays or a planner or company books on behalf of the event.
3. Prices and what is included
All prices include sales tax.
Full service includes delivery, setup, teardown and the balloon colors you choose. At teardown we take down the decor, pop and clear the balloons, and collect our frames, stands, boards and weights.
The minimum order for full service is $239. Grab & Go has no minimum.
Delivery is included inside our service area. Elsewhere in Los Angeles County, a flat $120 travel fee applies and covers both the setup and teardown trips. Outside Los Angeles County, we quote travel separately.
Some fees are set for each event and shown on your invoice before you sign: a rush fee for bookings made within 72 hours of the event, a late-night teardown fee, a Grab & Go hardware deposit (see term 13), and any extra cost from venue access you tell us about (see term 10).
4. Deposits and payment
A deposit of 50% of the total is due to book. The deposit is not refundable. In some cases it becomes a credit, as these terms explain.
Full service: the balance is due on the event day, before setup starts. If no one can pay when we arrive, we wait up to 30 minutes. After that we leave, and the booking counts as a cancellation made less than 48 hours before the event.
Grab & Go: the balance is due in full at pickup.
We accept Zelle (preferred), credit card and check. We do not accept cash. When you pay by Zelle, the name you will see is Batel Benhamo.
Cancellations, date changes and weather
5. If you cancel
Cancellations must be made in writing (see term 18) and are counted from when we receive them. These rules apply whatever the reason for cancelling.
48 hours or more before the event: your deposit becomes a credit toward a future booking. The credit never expires.
Less than 48 hours before the event: we keep your deposit. No credit is given.
If we bought specialty materials only for your event, their cost is taken out of any credit. A credit can be used toward a future Boom Balloon booking and cannot be exchanged for cash.
Grab & Go orders cannot be cancelled once booked, and the deposit is kept.
6. Changing your date
Full service: you may change your event date once, free of charge, if you ask 7 or more days before the original date and we are available on the new date. Your deposit moves to the new date. Any other date change counts as a cancellation under term 5.
Grab & Go dates cannot be changed once booked.
7. Weather and outdoor setups
Tell us when you book if your setup will be outdoors. Outdoors, we tie the decor to a tree, pole or fence when there is one, and every setup has weights at its base. If there is nothing to tie an arch to, we will suggest columns instead.
If heavy rain or extreme heat is forecast, we will talk with you about moving the setup indoors or cancelling. If the event is cancelled because of weather, your deposit becomes a credit that never expires, even if this happens less than 48 hours before the event. The cost of any specialty materials bought only for your event is taken out of that credit.
If you choose to go ahead outdoors against our advice, or did not tell us the setup was outdoors, no weather credit is given and term 12 does not cover repairs.
8. If we cancel
If we have to cancel your booking, you choose either a full refund of everything you paid or a credit for the same amount. Either way, you also get a coupon for 20% off a future booking, valid for 12 months.
That refund or credit, plus the coupon, is the full extent of our responsibility. We are not responsible for other costs of your event, such as the venue, other vendors or travel.
Your event
9. Colors, design and changes
Colors and design are final 7 days before the event. After that, we make changes only if we can get the materials, and any extra cost is added to your invoice. Removing an item within 7 days of the event does not lower the price, because the materials are already bought. Specialty materials cannot be changed once ordered.
Every piece is handmade, so no two are exactly alike. Balloon colors can vary a little from batch to batch and between brands. Photos on our site, and pictures you send us, are inspiration, not exact copies. If a supplier runs out of a color or size, we may use the closest match and will tell you first.
If you ask us to include a logo or branded design, you confirm that you have the right to use it. We do not recreate copyrighted characters.
10. Your venue
You are responsible for getting the venue's permission for the setup. When you book, tell us about parking and where we can unload, stairs, elevators or a long carry from the vehicle, the times the venue allows vendors in, the venue's rules (such as no tape on walls), and whether the venue needs a certificate of insurance from us.
You pay any parking fees. If something you did not tell us about makes the setup harder, we may add a fee on the day or limit what we can install.
We carry general liability insurance and can send a certificate to your venue on request.
11. Setup day and teardown
We agree on a teardown time when you book. Events on a Friday evening or a Saturday are collected on Sunday.
If the area is not ready when we arrive for teardown, we wait up to 30 minutes. After that, you keep our hardware safe, and we collect it on the next business day.
12. After we leave
We use premium balloons. Once the setup is finished and we leave, the decor is in your care. Balloons that pop or deflate after we leave because of guests, weather, heat, sun, misuse or time are not our responsibility.
If part of the setup fails before your event starts because of how we built it, we will fix it if we can.
13. Our hardware
Frames, stands, boards and weights belong to Boom Balloon and are on loan to you. If any of it is lost or damaged, you pay its replacement cost.
Grab & Go: a refundable hardware deposit, shown on your invoice, is due at pickup. Return the hardware by the time written on your invoice. We return the hardware deposit once everything comes back in good condition.
14. Grab & Go
Grab & Go orders are picked up in Pico-Robertson. We send the pickup address with your confirmation. For a Saturday event, pickup is on Friday.
The decor is your responsibility from the moment you pick it up, including heat inside the vehicle. You place and set it up yourself.
Safety and the fine print
15. Balloon safety
Balloons, and pieces of popped balloons, are a choking hazard. Children under 8 must be watched around balloons at all times, and popped pieces should be picked up right away.
Our decor is made of latex. If anyone at your event has a latex allergy, or you are concerned about one, please do not book our service.
Helium foil balloons must be kept away from power lines. Do not release any balloons outdoors.
16. Damage to your venue or property
We take care when we set up and take down. We are responsible only for damage caused by our own carelessness, and only up to the total amount you paid us.
We are not responsible for marks left by attachment points that you or the venue approved, or for damage caused by guests, weather, or the decor being moved after setup.
17. Photos
We may photograph your setup and share the photos on our website and social media. We never show guests' faces or your address.
18. Written notice and contact
Cancellations, date changes and other notices must be in writing, by text to (310) 362-6739 or by email to [email protected]. A notice counts from when we receive it.
19. Disputes
These terms are governed by California law. If there is a problem, contact us in writing first, and we will both try to resolve it within 30 days. If it is not resolved, the dispute will be heard in the courts of Los Angeles County, California.
20. Changes to these terms
We may update these terms from time to time. The version you sign applies to your booking, even if the terms change later.
Questions about these terms
Call or text (310) 362-6739 or email [email protected]. Ready to plan your decor? See all decor and prices or get a quote.